Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 513-893-3800 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Warranty Work Requests


Whether you purchased your items in one of our two store locations or on online, all items are backed by the manufacturer’s warranty, which in most cases is good for one year of a manufacturing issue. In order to help us better serve you, if you have a warranty claim that falls within the first year of purchase, we ask that you fill out the quick form below. Please note, we make every effort to respond and process these requests within 24-48 hours.


If you have an accidental issue within the first year of having the furniture or a manufacturer’s issue from the second year through the fifth year and you purchased Safeware, the 5 year product protection program, please do not use this form. Please go to and submit your claim (which is the fastest way to submit a claim) or you can call Safeware direct at 1-800-546-2109 and set up a claim.

Warranty Work Request Form

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